We at Lal Sweets follow a 7 Day return policy for products shopped from our website – www.lalsweets.com. We want you to be fully satisfied with every item you purchase from Lal Sweets. If, for whatever reason, you are not satisfied with your purchase, you may call our Customer Support Team at 1800-313-4353 (Available all days of the week, 9 AM to 6 PM) to request for a return, within 7 Days of receiving the order.
In the unlikely event that your order arrives damaged, please email us with a photo of the damaged merchandise at email@example.com . To be eligible for a return, you must notify us of the damage within 48 hours of receiving the order.
You may initiate cancellation of your order by visiting your My Orders page in My Account section on lalsweets.com. Cancel initiation does not guarantee the cancellation of the product(s) and it may/may not be successful depending on the status of the order. If the cancellation has been rejected, then the order is already out for shipment and will be reaching you soon. Please note, an order can be cancelled only before the product(s) has become ready for shipment. After successful cancellation, the exact amount that was paid for the cancelled product(s) will be refunded to you in full. An order cannot be cancelled once the product(s) is ready to be shipped.
Refunds are reflected within 7-10 working days as soon of your cancellation being confirmed. The refund shall be in the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund in the Credit Card or Net-Banking account. The Management's decision with regard to damaged/defective product and/or issuance of refund shall be final and binding. Further, the Management reserves the unilateral right to modify/alter the aforesaid conditions/policy without prior notice and the same shall be final and binding.