FAQ's
You’ve got questions. We’ve got the answers. Below is a list of the most frequently asked questions to help you out with all your query. Don’t see what you’re looking for? Just send a mail to connect@lalsweets.com and we’ll happily answer any question you have.
Q. Are the products at LalSweet.com suitable for vegetarians?
Yes, all our products are 100% vegetarian. We do not use any non-vegetarian ingredients in our sweets, savouries, cookies, or biscuits.
Q. How can I place an order on LalSweet.com?
You can easily place an order by visiting our website and adding your desired products to the cart. Once you have selected all your items, proceed to the checkout page and follow the prompts to complete your order.
Q. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, net banking, and digital wallets.
Q. Is there a minimum order value for delivery?
NO, there is no minimum order value for delivery.
Q. Can I customize my sweets or savouries order for special occasions?
Yes, we offer customization options for bulk orders and special occasions. Please get in touch with us by writing us at connect@lalsweets.com
Q. Are there any discounts or promotions available on LalSweet.com?
We occasionally run promotional offers and discounts. Stay updated by subscribing to our newsletter and following us on social media to get notified about the latest deals.
Q. How can I track my order?
Once your order is dispatched, you will receive a tracking link via email or SMS. You can use this link to track the status of your delivery.
Q. What is the shelf life of your products?
Our products are freshly prepared, and their shelf life may vary depending on the type of product. The shelf life details can be found on the product page.
Q. Do you offer international shipping?
At the moment, we only offer shipping within our delivery zones. International shipping is not available.
Q. How can I contact LalSweet.com for further assistance?
If you have any more questions or need assistance, you can reach out to our customer support team via email at connect@lalsweet.com or call our toll-free number: 1800-313-4353
Q. Do you have sugar-free options available?
Yes, we have few range in sugar-free option, please check our website for more details.
Q. Can I place a bulk order for corporate gifting?
Absolutely! We cater to bulk orders for corporate gifting and events. Please get in touch with us by writing to us at connect@lalsweets.com.
Q. What should I do if I receive a damaged product?
In the rare event that you receive a damaged product, please contact our customer support or via email at connect@lalsweet.com. We will arrange for a replacement or refund as per our policy.
Q. Can I cancel my order after it has been placed?
You can cancel your order before it is dispatched from our warehouse. Please refer to our cancellation policy for more details.
Q. Are there any allergens in your products?
We clearly mention allergens on the product packaging. Please read the labels carefully if you have any specific allergies.
Q. What is the processing time for orders?
Our processing time may vary based on the volume of orders. Typically, we strive to process and dispatch orders within 1-2 business days.
Q. Can I change the delivery address after placing the order?
Once an order is placed, changes to the delivery address may not be possible. Please contact our customer support for assistance.
Q. Do you offer refunds for returns?
Yes, we offer refunds for eligible returns as per our refund policy. Please review our policy on our website for more information.
Q. Do you have a loyalty program for frequent customers?
Yes, we have a loyalty program that rewards frequent customers with special discounts and offers. Sign up on our website to join the program.
Q. What should I do if I forget my account password?
If you forget your account password, click on the "Forgot Password" link on the login page, and follow the instructions to reset it.
Q. Can I change or add items to my order after it has been placed?
Once an order is placed, changes or additions may not be possible. Please ensure all items are correct before confirming your order.
Q. Do you offer express delivery for urgent orders?
Yes, we offer express delivery options for certain locations. You can choose this option during the checkout process.
Q. Are there any seasonal or festival-specific products available?
Yes, we offer special seasonal and festival-specific products during various occasions. Keep an eye on our website for updates.
Q. What measures do you take to ensure the freshness of your products during delivery?
We take utmost care in packaging and maintaining the freshness of our products during delivery. Our packaging is designed to protect the items from moisture and external elements.